Returns & Exchanges
MUJI Australia is committed to providing high-quality products; however, if you are not satisfied with your purchase, you may return or exchange items within 30 days of the purchase date provided they meet our eligibility criteria.
Check Eligibility
Ensure items are in their original condition, unwashed, and unworn, with all tags and original packaging intact to qualify for a return.
Prepare Documentation
Locate your original tax invoice or register receipt as proof of purchase, as this is mandatory for all refund or exchange processing.
Visit or Ship
Return your items to any MUJI Australia physical store for an immediate assessment, or contact our customer service team to arrange a return via post.
Receive Refund
Once approved, your refund will be processed via the original payment method, typically appearing in your account within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing